Client Engagement Summaries

I have nearly 30 years of international strategic and mission-critical information technology and management experience, including both fortune 500 and public-sector clients.
I have significant experience in the Public-Sector, Telecommunications, Financial Services, Health Care, and Automotive industries, and over 8 years of progressively responsible “Big 4” consulting experience, including an associate partnership position with Deloitte Consulting and leadership positions with Accenture.

  • 2019


    Technology Asset Advisory Wilmington, DE

    Developed technology Transition Services strategy for divestiture of the Dow business from DuPont parent, as well as advisory on dispositioning of asset splits for the subsequent AgSci spin-off.

  • 2018


    Technology Sourcing Austin, Texas

    Program Lead for the $1B+ technology sourcing initiative for the Department of Information Resources (DIR). Sourcing scope includes two State run data centers, over 7,000 servers, 8 mainframes, wide-area network connecting State agencies to the data center and public cloud providers, network security, a pubic cloud manager, technology solution and application development service, and the state-run print/mail/digitization facility. Introduced innovative practices such as a modular and repeatable RFP structure, competitive dialog, collaborative whiteboarding sessions, industry and peer research, customer engagement, and “Evergreen” provisions. Potential savings of +$25M per year across all service components.

  • 2017


    Global Business Services Michigan/Europe

    Program Lead for the remediation and deployment of a highly complex $30M global travel and expense solution supporting the GM enterprise, including process automation via SAP T&E application, standardized corporate card processes and technology, and the implementation of a global Shared Service Center. Realized savings of over $1.5M per year from initial 5 deployments.

    Program Lead for a $15M global new-hire Onboarding and responsible for the implementation and deployment of business process redesign, technology transformation and Shared Service deployment, including Robotic Process Automation design. Reduced onboarding time from an average of 42 to less than 15 days.

    Business Architecture Lead for a $10M HR Global Business Services function redesign, including addition of process automation capabilities across three global locations.

    Project lead for Germany Payroll work-stream activities associated with the Opel divestiture. All employee payroll and retiree pensions successfully transitioned with no processing errors.

  • 2015


    VP Customer Solutions (Consultant) Nashville, Tennessee

    Led organization responsible for enterprise technology automation solutions for clinical, mental health, and pharmaceutical solutions for correctional customers nationwide. Defined and drove the vision and implementation for customer solutions based on cross-functional collaboration between sales, operations and clinical functions. Directly responsible for all Customer Solutions staff, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.

    Owner of the comprehensive project management roadmap servicing all clinical business functions to ensure alignment and execution of all project management and implementation plans inclusive of their support of business objectives and IT strategies and associated budgets.

  • 2013

  • Midwestern Manufacturing Company

    Outsource Advisory Lead Columbus, Ohio

    Lead an IT operations, organization and capabilities assessment leading into an outsourcing assessment for a variety of IT functions that support this $1.5B global manufacturing leader. A key goal of the company was to drive operational excellence at all levels to support corporate strategies to drive new and better ways of working, while helping ensure the health and safety of employees, the environment and to promote manufacturing safety. The engagement incorporated Six Sigma methodology to improve business processes and to reduce errors as part of optimization, efficiency, and long-term sustainability. Expected IT savings of ~$250k per year due to lower labor costs and higher efficiency of existing personnel.

  • 2013


    Senior Director Miami, Florida

    Lead enterprise benchmarking and best practices implementations including digital transformation, robotic process automation and enterprise cloud application implementation. Within the IT benchmarking and transformation practice responsible for specialized focus areas including CIO/CTO advisory and coaching roles as it relates to complex organizational design, service delivery, and business technology alignment and automation.

  • 2011


    Technology Sourcing Lead, Reston, Virginia

    Led successful outsourcing and transition/implementation of a $60M wireless billing platform, enterprise customer relationship management and data warehousing initiatives, including requirements definition, sourcing, vendor selection, and highly complex contract negotiations.

  • 2008


    Wireless Technology Sourcing Lead, Reston, VA

    Led strategy, requirements gathering (business, process and technology) sourcing, selection and contract negotiation for SprintNextel’s prepaid wireless billing solution supporting the Sprint, Boost Mobile, and Mobile Virtual Network Operators (MVNOs) nationally that are built on the Sprint network.

  • 2006


    Client Partner, Cupertino, California

    Within North America, overall client relationship delivery lead executive for multiple implementations of packaged Telecommunications billing and revenue management systems for a variety of national leading telecommunications, media and digital media companies including XM/Sirius Radio, America Online, Boingo Wireless, On*Star and others.

  • 2004


    Senior Principal Chicago, Illinois

    Project manager and technical architect for implementing multiple "Big Data" solutions for a variety of private sector and Federal government customers, including the Department of Education, Verizon Communications, and T.RowePrice.

  • 2001


    VP, Global BI Practice Reston, Virginia

    Started Global Business Intelligence practice and grew into a +$2M revenue organization within 12 months. Developed global Business Intelligence methodology inclusive of innovative design, develop and deploy prototype to production methodology – a first in the industry at the time.

  • 2000

  • Deloitte Consulting

    Associate Partner/Practice Lead, North America

    Associate Partner in the Telecommunications industry practice responsible for the development and delivery of market offerings related to Data Warehouse and Business Intelligence service line. Served in various "Big Data" solution delivery roles, including Program/Project Manager, Technical Architect, and Data Modeler.

  • 1995

  • Accenture

    Programmer/Analyst (Various Clients) North America

    Clients included Goldman Sachs and Verizon (Bell Atlantic).